Refund policy

Refund & Returns Policy

Amazing Supplies (Amazing Audrey) is based in Parramatta, NSW, Australia. This policy does not limit your rights under the Australian Consumer Law.

Faulty or incorrect items
If your item arrives faulty, damaged or not as described, or we sent the wrong item, please contact us within 14 days of delivery at admin@amazingaudrey.com.au with your order number and photos. We will offer a replacement, repair or refund as required under the Australian Consumer Law, and cover reasonable return shipping costs.

Change of mind
Because our lash and lash lift products are cosmetic and hygiene products, we cannot accept change-of-mind returns on opened or used items.
Unopened, unused items in their original packaging may be returned for change of mind within 14 days of delivery. Please contact us before sending anything back. Return shipping costs are paid by the customer, and original shipping fees are non-refundable. Refunds are issued to the original payment method within 5–10 business days after we receive and check the item.

Sale items
Sale items are not eligible for change-of-mind returns, but your rights for faulty items still apply.

Courses and deposits
Course deposits are non-refundable. Please contact us if you need to reschedule.

Contact: admin@amazingaudrey.com.au